Refund policy
Sometimes, you just need your dosh back.
We’re happy to offer a 14-day money-back guarantee.
If for any reason you want to cancel your order and receive a full refund, please contact us within 14 days of the date of purchase.
Once your refund is approved, a credit will automatically be applied back to the original method of payment, generally within 1-3 business days. If you purchased by internet banking, then we’ll need to request your bank account number to send the payment to (so this could take a little longer).
We’re unable to process refunds after 14 days from the date of purchase because, by this time, funds would have been transferred to our tree planting partners and a tree planting certificate would have been issued in your name.
Late or missing refunds.
If we’ve contacted you to say you’re receiving a refund, but you don’t receive it within 72 hours of the notification, please contact your bank (or card issuer) as it may take some time before your refund is officially processed from their end.
If you’ve done all of this and you still haven’t received your refund, please contact us.
Need more help?
If you have any questions or concerns regarding a refund or our refund process, please contact us.