FAQ
How do I create an account?
You’ll be prompted to create an account during the checkout process. We don’t allow guest checkout (purchasing without an account) because you need to be logged into your account to upload your logo.
How much does it cost?
Prices range between $10 and $250 depending on the placement of the space you claim and the number of trees to be planted. There are no ongoing fees or other costs. For more, see the pricing page.
Do you offer refunds?
Yes, we have a 14 day money-back guarantee. Please refer to our refund policy for more information.
Can I change or cancel my order?
Yes, you can change or cancel your order within 14 days of placing it. Please contact support for assistance.
Is my personal information secure?
Yes, we take the security of your personal information very seriously. We use industry-standard encryption to protect your data and we do not store any payment information. Payments are all handled securely using Stripe.
What payment methods do you offer?
You can pay for your order using any credit card or debit card, or you can make a payment via Internet banking.
How long does it take for my logo to show up on the website?
All logos, names and website addresses need to be checked/approved before being added to the website. We do this to avoid any inappropriate content from being included on the website.
Why do some spaces have a "Claim now" button but when I click on it, it says "Unavailable"?
There’s a small period of time between someone claiming (purchasing) a space and getting their logo uploaded to the site. This is the “Processing” phase of the order process. During this time, a space may appear to be available, but when you click on it to purchase, it may show as “Unavailable”.
You say you'll display my logo for life but what does that mean?
Your name and logo will be displayed on our website for life. What that means is we’re configuring this website to remain online for a minimum of 10 years. We’d love for it to be around for many decades later, serving as a time capsule of sorts of how things were today. For more details, please refer to our [terms and conditions]
Can I claim this as a donation?
No. Your purchase is a standard NZ transaction. If your preference is to donate to a charitable organisation, we’d encourage you to seek out local charities that
How do I upload my logo?
After purchasing a space, we’ll email you a link to upload your logo.
What image formats do you support for the logo?
Preferred formats are .svg, .ai, .psd. Those will generally give us a better platform to make your logo display the best it can. Other formats we can accept are .jpg, .jpeg, .png, .gif, .bmp, .tiff, .tif, .heic, .heif, .webp
What happens if my logo or website address changes in the future, will I be able to update it?
If something’s not right after we add your logo to the website, you’re welcome to request an immediate change. However, we don’t allow changes to logos in the future. We want this to be a snapshot in time of how things were today. With that said, we’re happy to update your website address should that change in the future. If that’s the case, simply [contact us].